MuninX features
A focused help desk for teams moving beyond a shared inbox
MuninX gives small teams the core support workflow they need: tickets, assignments, customers, reporting, AI-assisted replies, and developer-friendly integrations.
Ticketing
- Email and portal requests in one queue
- Clear ownership, status, and priority
- Conversation history with file attachments
- Customer-safe follow-up workflow
Customers & organizations
- Customer context connected to tickets
- Account-level customer organizations
- Organization domains for access control
- Restricted inbound email creation
Team collaboration
- Role-scoped admin, agent, and customer views
- Ticket ownership for shared support work
- Private internal notes on tickets
- Reply identity controls for customer replies
Reporting
- Team-wide and agent-scoped reporting
- First reply, response, and resolution visibility
- Ticket mix by status and priority
- Customer and agent workload views
AI assistance
- AI drafts for AI-assisted agents
- Response improvement before sending
- Approved web source context
- AI tone, instructions, and approved web-source settings where enabled
Developer platform
- Documented REST API
- Personal API tokens with tenant and role scope
- Ticket, message, search, and analytics APIs
- Customer and tenant organization APIs
Integrations
- Remote MCP server for AI clients
- ChatGPT App for support workflows
- Smithery setup path for supported clients
MuninX is focused on email-first ticketing today. It does not include live chat or a knowledge base.
Start with one free human agent
Move support into a focused ticket workflow, then add paid human or AI-assisted agents when your team needs them.