All features
Team workflow
Team collaboration
Give agents clear roles, assignments, internal notes, and reply identity controls without turning support into a heavy process.
Problem
When several teammates share support work, it gets hard to know who should answer, what has already been discussed internally, and which identity should send the reply.
How MuninX helps
MuninX keeps collaboration practical: assign work, add private context, manage team access, and let agents reply with the right support identity.
Key capabilities
Role-scoped admin, agent, and customer views
Ticket ownership for shared support work
Private internal notes on tickets
Reply identity controls for customer replies
Start with one free human agent
Move support into a focused ticket workflow, then add paid human or AI-assisted agents when your team needs them.