All features
Visibility
Reporting
See ticket volume, response times, resolution patterns, and workload across agents, customers, statuses, and priorities.
Problem
Shared inboxes make support feel busy without showing what is improving, what is stuck, or where the team needs attention.
How MuninX helps
MuninX gives small teams the reporting they need to manage support: dashboard metrics, analytics views, and breakdowns by the dimensions that matter day to day.
Key capabilities
Team-wide and agent-scoped reporting
First reply, response, and resolution visibility
Ticket mix by status and priority
Customer and agent workload views
Start with one free human agent
Move support into a focused ticket workflow, then add paid human or AI-assisted agents when your team needs them.