MuninX help desk softwaresimple, affordable, and AI-assisted
Move support out of a shared inbox and into a simple ticket workflow where customers can email you or log in to create and follow tickets.
Ticket captured
Email becomes a tracked request.
Agent reply
AI draft, human sends
Requests become tickets
Ownership is clear
AI drafts, humans send
Tickets
Email and customer portal requests become a tracked support queue
Who MuninX is for
For teams where support@ is starting to break down
MuninX is built for founders, operators, and small support teams that need a real ticket workflow before they need a large enterprise support suite.
More than one person replies from the same inbox
Customers wait because ownership is unclear
Founders want response-time visibility
The team keeps rewriting the same answers
Your agents, supercharged with AI
Let AI handle the heavy lifting so your team can focus on what matters.
AI-Assisted Agents
AI drafts replies, suggests improvements, and searches approved web sources for context. Admins can define instructions and tone, and your agents still review and send with one click.
Fully Autonomous AI Agents
AI handles tickets end-to-end: reads, researches, replies, and resolves with configurable guardrails.
Human agents stay in control today. Autonomous AI policy controls are coming soon.
Built for small teams moving past a shared inbox
Email and customer portal requests become tickets with priorities, assignments, customer context, and reporting without a long setup project.
Stop guessing who owns a request
Turn incoming email and customer portal requests into tickets with statuses, priorities, assignments, and clear customer history.
Keep repeated replies moving
Use AI-generated drafts and response improvements while human agents still review and send.
See how support is actually doing
Track response time, first reply, resolution, status, priority, customer, and agent reporting.
Keep the tool easy to explain
One free human agent, fixed per-agent pricing, and no plan maze for a small team to decode.
A focused help desk, not an enterprise support suite
MuninX is intentionally email-first and ticketing-first, with a customer web portal when customers need to create or follow tickets themselves.
Choose MuninX if you need
- Email-to-ticket conversion plus customer portal ticket creation
- Assignments, priorities, statuses, customer records, and customer organizations
- Response and resolution reporting for a lean team
- AI-assisted replies with human review before sending
Choose something broader if you need
- Live chat as a required support channel today
- A built-in knowledge base today
- Voice, social, WhatsApp, or broad omnichannel support
- Complex enterprise SLAs, routing, or implementation work
Simple per-agent pricing
You get 1 human agent free forever. After that, you only pay for the agents you add.
Human Agents
First human agent
€0/month
Free forever
Additional human agents
€9/agent/mo
- Same standard capabilities for free and paid human agents
- Unlimited tickets
- Reporting included
- No AI assistance
AI-Assisted Agents
Add AI assistance only for the agents that need it
- All standard human-agent capabilities
- AI draft replies
- AI improve responses
- Search approved web sources for reply context
- Admin-defined AI instructions and tone
How billing works
There is no separate plan selection. You get 1 human agent free forever, and your monthly cost depends on how many additional human agents and AI-assisted agents you add.
Ready to make support easier to run?
Start free with one human agent. Add paid human or AI-assisted agents only when your team needs them.
We value your privacy
We use cookies to enhance your browsing experience and analyze our traffic. By clicking "Accept All", you consent to our use of cookies.