All features
Ticketing
Email ticketing
Turn support emails and portal requests into a clear ticket queue with ownership, statuses, priorities, attachments, and conversation history.
Problem
A shared inbox works until multiple people answer the same address. Then ownership gets blurry, priorities hide inside threads, and customers wait because no one knows what is still open.
How MuninX helps
MuninX gives every request a ticket record. Your team can track where each conversation stands, who owns it, what priority it has, and what has already been said.
Key capabilities
Email and portal requests in one ticket queue
Clear ownership, status, and priority
Conversation history with file attachments
Customer-safe follow-up workflow
Start with one free human agent
Move support into a focused ticket workflow, then add paid human or AI-assisted agents when your team needs them.